Field Operations Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate operational controls and compliance adherence, identifying gaps and opportunities to ensure practices align with processes.

• Conduct store visits to assess daily operations and their effectiveness.

• Utilize insights gained from CLUB operational control and compliance store visits, testing plans, FDIC, Audit, and other reviews.

• Create, document, and monitor trend reports for oversight of business processes, procedures, and controls.

• Spearhead the development and implementation of operational controls and compliance solutions, including process enhancements, training, and communication.

• Collaborate with business unit stakeholders to implement and oversee documented processes and procedures.

• Prioritize operational controls and compliance initiatives based on risk, strategic priorities, and business needs.

• Work alongside store, divisional, and CLUB leadership regarding compliance and regulatory risks, requirements, and issues.

• Ensure that solutions identified by stakeholders to mitigate compliance risks are effectively implemented.

• Provide technical support to CLUB and retail stakeholders.

• Maintain a thorough understanding of relevant regulations and offer guidance on business initiatives.

• Lead and engage in operational control and compliance tests, audits, and reviews.

• Collect and submit information, respond to findings, and devise solutions.

• Act as the primary liaison for auditors, regulators, and other stakeholders.

• Promote a culture of compliance and influence leadership decision-making as well as employee awareness.

⛳️ Requirements

• Preferred Degree: Bachelor’s Degree.

• Over 4 years of experience in retail or financial services.

• Multi-site experience is preferred.

• Familiarity with business unit systems, procedures, processes, and general operations is preferred.

• Strong analytical capabilities.

• Ability to work collaboratively with multiple stakeholders to comprehend business drivers and processes and to implement compliance solutions and process improvements.

• Excellent written and verbal communication, mediation (conflict resolution), and facilitation skills.

• Capacity to positively and effectively influence decision-making within the organization.

• Strong leadership qualities with a proven track record of facilitating cross-functional teams.

• Experience in project management and relevant methodologies.

• Visionary thinker with a long-term focus; able to envision the end result.

• Self-motivated individual demonstrating personal initiative and responsibility/ownership.

• Ability to foster an open environment that encourages information and idea sharing, contribution, growth, and achievement.

• Customer-centric behavior.

• Exemplary integrity, strong personal work ethic, and ongoing commitment to self-education and development.

• Proficiency in Windows, Excel, Word, and PowerPoint.

• Ability to access customer information, including unencrypted credit cards.

• Willingness to travel 50% of the time.

• Regular computer work, which includes sitting, standing, and walking; occasional lifting of up to 50 lbs.

🏝️ Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.

• Medical.

• Dental.

• Vision.

• Health Savings Account.

• Flexible Spending Account.

• Voluntary benefits.

• 401k Retirement Savings.

• Paid holidays.

• Paid vacation.

• Paid sick time.

• Bass Pro Cares Fund.