Field Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the daily operations of the Remote Field Technician team, managing their everyday tasks such as camera installations, retrievals, support functions, scheduling, workload allocation, and overall field performance.

• Facilitate communication across various departments to guarantee prompt service delivery.

• Oversee, mentor, and cultivate field personnel: Collaborate with the Field Technician Lead to attract, interview, onboard, train, guide, and assess staff members.

• Perform performance evaluations, provide continuous feedback, and assist in employee growth while ensuring accountability for performance standards.

• Assess operational performance: Analyze daily field activities, technician productivity, KPIs, quality metrics, and operational dashboards to identify patterns, enhance efficiency, and uphold high service quality standards.

• Address operational challenges: Recognize deployment obstacles, troubleshoot field-related issues, work with internal teams, and communicate updates, delays, and escalations to secure timely resolutions.

• Oversee administrative tasks: Review and approve timesheets, expense claims, travel requests, schedules, overtime, and paid time off while balancing staffing demands and operational priorities.

• Manage equipment, inventory, and fleet operations: Supervise camera systems, field tools, inventory, and departmental vehicles to ensure that assets are properly maintained, compliant, accessible, and functional.

• Track GPS/telematics data to promote driver safety and enhance fleet efficiency.

• Assist with operational planning: Evaluate referral viability and deployment feasibility, aid in resource planning, monitor operational expenses, and identify opportunities for process enhancements and cost reductions.

• Generate reporting and leadership updates: Create weekly, monthly, and quarterly operational reports, offer insights into technician performance, safety, inventory, fleet operations, staffing, and propose improvements that boost operational efficiency.

⛳️ Requirements

• A Bachelor's degree in Business, Criminal Justice, Operations Management, or a related field is preferred, or an equivalent combination of education and supervisory experience.

• At least three (3) years of leadership or supervisory experience managing remote or field-based teams.

• Proven experience leading teams that are geographically dispersed.

• Strong organizational, analytical, and problem-solving capabilities.

• Experience in analyzing operational metrics, KPIs, and performance data.

• Exceptional coaching, employee development, and leadership skills.

• Capability to prioritize several projects in a dynamic environment.

• Excellent written and verbal communication abilities.

• Proficient in Microsoft Office Suite, Microsoft Teams, scheduling software, expense management systems, and other business applications.

• A valid driver's license with a satisfactory driving record.

• Willingness to travel approximately 20–30% as business requirements dictate.

• A dedicated home office equipped with reliable high-speed internet.

🏝️ Benefits

• Medical, dental, and vision insurance

• Short-term disability (STD) and long-term disability (LTD)

• Options for accident, hospital indemnity, whole life, and term life insurance

• 401(k) retirement plan (eligible after 90 days)

• Generous paid time off (PTO)

• Seven paid holidays

• Sick Leave and Bereavement Leave

• Paid Parental Leave

• Opportunities for professional development and training