Field Membership Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Provide dedicated, specialized, and expert membership support for designated regions and clubs.

• Initiate and oversee the in-club implementation of Membership priorities and initiatives, focusing on acquisition, retention, loyalty, and overall experience.

• Assist the RDO with daily focus, communication, and execution of membership priorities.

• Direct and prioritize the execution of standard membership programs, adapting as needed based on business requirements.

• Advocate for the optimal Membership Experience and enhance MSAT/VOM results.

• Track, measure, coach, and drive membership metrics at both club and regional levels.

• Share responsibility and accountability with operations for regional membership outcomes.

• Communicate essential Membership topics, including results and promotions, to all organizational levels.

• Provide club leadership and teams with education, training, and coaching aimed at improving membership performance and member experience.

• Offer “Train the Trainer” support for membership initiatives.

• Assist in identifying and selecting talent for the FEM role.

• Utilize reporting tools to evaluate strengths and opportunities, directing efforts accordingly.

• Assess execution and results, implementing improvement plans as necessary.

• Complete special projects, including support for new clubs and additional assignments.

• Travel and stay overnight as required.

• Perform other duties as assigned.

⛳️ Requirements

• Proven leadership skills, including engagement of team members, supervision of cross-functional teams, training, coaching, and effective communication of results.

• Capacity to own and deliver on strategic initiatives and objectives.

• Experience in gathering and analyzing data to inform decisions and enhance performance.

• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Dedication to providing exceptional service to all Members.

• Open availability is required.

• Previous experience in loyalty programs, retail sales, and/or training is preferred.

• Multi-unit experience is advantageous.

• Ability to travel and stay overnight as needed.

• Capability to frequently move on hard surfaces and perform bending, handling, pulling, reaching, and stooping tasks.

• Ability to lift and move heavy and/or awkward objects weighing over 30 pounds with assistance.

🏝️ Benefits

• Weekly Pay.

• Complimentary The Club Card Membership.

• Free Supplemental Membership for someone in the household.

• Vacation, personal, sick days, holidays, bereavement, and jury duty leave.

• Three medical plans.

• Optional dental and vision benefits.

• Health Savings Account (HSA).

• Flexible spending account options.

• 401(k) Retirement Savings Plan with company match.

• Employee Stock Purchase Plan with BJ’s common stock available at a 15% discount.