Field Manager – Market Transformation

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the on-site leader to guarantee complete execution of all components in the Market Transformation Playbook within designated stores.

• Serve as a vital field resource for the assigned NAPA Region to facilitate transformation goals and initiatives.

• Personally execute essential in-store tasks that require specialized supervision, including documenting store conditions and readiness before the project commences.

• Manage and coordinate third-party labor teams implementing initiatives such as Inventory Upgrades and Store Implementation Projects, guiding efforts beyond the scope of current NAPA functional leadership.

• Function as the main field liaison, relaying feedback from stores and market leadership to the Transformation Management Office (TMO) to enhance the Market Transformation Playbook continuously.

• Provide additional on-site assistance for transformation markets outside the principal assigned region as needed to ensure continuity of TMO presence.

• Collaborate with Regional Vice Presidents and Market Directors to spearhead iterative TMO initiatives ("go-backs") and maintain store-level transformation presence following initial project phases.

• Frequently partner with Market Directors (Stores & Sales) to assess and report on performance metrics and transformation advancements by store cohort.

• Closely monitor transformation progress, identifying initiatives that do not meet targets and communicating the root causes to relevant stakeholders.

• Serve as the field liaison between focus stores and the Store Success Team (SST), escalating and facilitating the resolution of store issues outside the transformation scope to avert recurrence.

• Avoid managing teams under other NAPA leadership functions (e.g., Real Estate) or engaging in tasks outside the Market Transformation Playbook or assigned stores.

⛳️ Requirements

• At least 3 years of experience in retail operations, field leadership, or project management.

• Proven track record of driving operational plans, leading teams, and managing change within a retail environment.

• Strong dedication to customer service excellence and providing a positive customer experience.

• Demonstrated professionalism, sound judgment, and a strong work ethic.

• Exceptional verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.

• Proficient problem-solving and decision-making skills, focusing on operational consistency.

• Effective organizational and time management abilities, with a sense of urgency and capability to meet deadlines.

• Self-driven with an initiative and continuous improvement mindset.

• Strong business acumen, leveraging data and analytics to support informed decision-making.

🏝️ Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.

• Retirement Plan: 401(k) with company match.

• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.

• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.