Field Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• The Field Manager is responsible for leading and guiding a team of field technicians tasked with servicing and maintaining client-owned fleets.

• This role involves overseeing technician recruitment, training, performance management, and daily KPIs to guarantee high-quality, compliant, and timely service delivery.

• The Field Manager supervises maintenance and repair operations, ensures adherence to service standards and safety protocols, and addresses complex service challenges.

• Collaborates with clients and vendors to effectively resolve issues.

• Monitors, analyzes, and responds to operational metrics to hold technicians accountable to measurable standards and to identify trends for leadership before they escalate into problems.

• Maintains a proactive preventive and corrective maintenance program that exemplifies service excellence.

• Acts as a remote technical resource for intricate service issues; diagnosing problems, guiding technicians in repairs, and escalating to vendors or specialists as necessary.

• Ensures that mobile technicians fulfill client service agreements accurately, including scheduled maintenance, inspections, and repair tasks.

• Oversees service completion rates and quality across various client accounts.

⛳️ Requirements

• 5-7 years of experience in leading Fleet Maintenance teams.

• At least 7 years of experience in fleet maintenance and repair as a heavy-duty diesel technician.

• Proven experience in utilizing data and reporting tools to manage team performance—not just reviewing reports, but taking actionable steps based on findings.

• Strong analytical capabilities with proficiency in research, data interpretation, management, and report generation.

• Demonstrated ability to build and continually motivate highly effective teams.

• Experience in developing standardized operating procedures and optimizing processes.

• Specialized knowledge of maintenance procedures and a general understanding of industry regulations (e.g., EPA, DOT, OSHA) to ensure compliance.

• Solid project management, resource planning, and both oral and written communication skills.

• High level of autonomy paired with a team-oriented mindset, capable of working cross-functionally within the Kooner FMS organization.

• Proficient in computer usage, including MS Office Suite and Fleet System software.

• High School diploma or equivalent is required.

🏝️ Benefits

• Earn What You Deserve: A compensation range of $90-120K, featuring a competitive base salary along with performance-based bonuses.

• Weekly Paydays: Receive your paycheck every Friday—no need to wait!

• Invest in Your Future: 401(k) plan with a company match.

• Quick Health Benefits: Medical, Dental, and Vision coverage becomes available after just 30 days!

• Time to Recharge: Benefit from paid vacation, sick leave, and holidays to relax, recharge, and attend to what matters most.

• Comprehensive Coverage: Life & Disability Insurance for additional peace of mind—because we prioritize our team's well-being on and off the job.

• We're Here for You: Access to our Employee Assistance Program for support when you need it most—we've got your back.

• Grow With Us: Significant career advancement opportunities in a rapidly growing, innovative organization.