Field Installation Technician

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• **Your Responsibilities: **

• - Independently or as part of a team, install displays, mounting hardware, A/V equipment, and connectivity systems at customer sites.

• - Maintain and service installed products at customer locations.

• - Execute installation, setup, and disassembly of products for demonstrations and trade shows.

• - Report and escalate product issues and their resolutions to the relevant personnel.

• - Collaborate with Technical Support and Engineering teams to address issues when standard troubleshooting and hardware replacement do not resolve the problem.

• - Offer training and certification to integrators on-site when suitable conditions apply.

• - Document completed projects with precise notes and records.

• - Provide backup assistance to the Tech Support/Helpdesk to address customers' technical inquiries via phone and email.

• - Relay end-user feedback and issues to the appropriate personnel, while proactively suggesting solutions or necessary actions.

• - Maintain acceptable standards of professional conduct in the workplace.

• - Demonstrate punctuality and regular attendance at work.

• - Manage stress effectively.

• - Adapt and learn quickly in a fast-paced job environment.

⛳️ Requirements

• **Essential Qualifications: **

• - Strong interpersonal, telephone, customer service, time management, and decision-making skills are crucial.

• - Exceptional written and verbal communication skills, with the ability to convey appropriate information to customers and team members professionally.

• - Proficient in written communication to document completed installations.

• - Knowledge of order processes, escalation procedures, and the ability to provide feedback to the Project Manager.

• - Maintain a professional appearance and demeanor across various work environments.

• - Work independently while remaining efficient and productive, completing tasks to a high standard.

• - Comfortable using standard hand tools.

• - Basic understanding of electronics and connectivity concepts.

• - General knowledge of HVAC and power requirements.

• - Familiarity with various A/V cables, including but not limited to HDMI and CAT 6.

• - Understanding of wiring schematics, measurements, and system drawings.

• - Ability to read Visio and/or CAD drawings.

• - Capability to create Visio or CAD line drawings is preferred.

• - Knowledge of third-party control systems (Creston, AMX, etc.) is advantageous.

• - Experience in system integration is preferred.

• - Government clearance is a plus.

• - Comfortable working on ladders for extended periods.

• - Proficient in using the Microsoft Office Suite.

• - Familiarity with the order process, escalation process, and providing project feedback to the Product Management team.

• - Mental acuity to engage in ongoing interpersonal interactions, analyze, and solve problems is essential.

• - Willingness to actively participate in team development and collaborative processes.

• - Physical capability to utilize computer hardware and software is required.

• - Must be able to pass a 5-panel drug screen at any time based on client onsite requirements.

🏝️ Benefits

• **All benefits commence on the first day of employment!**

• - 75% employer-covered medical insurance for employees, including family coverage.

• - 100% employer-paid dental and vision insurance for employees and their dependents.

• - 100% employer-funded long-term and short-term disability, along with a life insurance policy.

• - 401k matching program; if you contribute 5%, we match 4%. You are 100% vested immediately.

• - 10 paid holidays.

• - Starting with 15 days of paid time off (PTO), which includes both sick and vacation time, annually.

• - Employee Assistance Program (EAP).

• - Flexible Spending Account (FSA).