Field Engineer

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Report to the ECH Field Engineer Manager.

• Be responsible for system implementation in accordance with site design specifications.

• Conduct on-site configuration, testing, cutover, and post-cut support for both on-premise and cloud-hosted ECH solutions.

• Configure supported ECH solutions, including hybrid cloud and SaaS applications.

• Execute site verification testing prior to production cutover.

• Set up and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments.

• Assist customers and channel partners during the production deployment phase.

• Document changes to solutions, cloud tenant configurations, and API integrations throughout the implementation process.

• Address installation and quality issues quickly and efficiently.

• Contribute to the development and approval of Methods of Procedure for cloud migrations and system upgrades.

• Engage in pre-contract oral presentations and customer negotiations as necessary.

• Maintain expertise in emerging cloud-native public safety technologies.

• Travel 50–75%, with over 75% being U.S. and international travel as outlined in the role description.

⛳️ Requirements

• High School diploma or an Associate's or Bachelor's degree in Computer Science, Engineering, IT, or a related field.

• Over 5 years of experience in an Engineering or Technical setting.

• More than 3 years of experience in the deployment or integration of complex IP products and systems.

• CompTIA Network+ and Security+ certifications.

• Proficiency in troubleshooting cloud-based applications, including connectivity, latency analysis, and identity management (SSO/Active Directory).

• Experience with installation, administration, and troubleshooting of VMware ESXi v.6+ and/or Microsoft Hyper-V 2012+.

• Familiarity with Microsoft SQL Server 2008 R2/2012/2016/2022.

• Knowledge of Windows Server 2012/2016/2022.

• Experience with Windows 10 & 11.

• Linux experience.

• Experience with network switches, ideally Cisco IOS.

• Basic understanding of firewalls and routers, preferably Fortinet FortiGate.

• Knowledge of telephony concerning analog lines and PRI, including troubleshooting and physical configuration/termination.

• Familiarity with ACD call routing and provisioning.

• Understanding of SIP interfaces and call flow ladders for troubleshooting and provisioning the SBC.

• Basic Active Directory knowledge related to account segregation and role assignments.

• Ability to work independently using various guides and remote support options.

• Capability to manage time effectively based on objectives and goals.

• Familiarity with virtual machine deployments and hosted systems, such as ESXi/KVM Red Hat.

• Understanding of Cisco switch configurations.

• Must either possess or be eligible for a U.S. passport for international travel up to 75%.

• Experience with server and workstation hardware.

• Previous experience in Public Safety Applications deployment and integration, and/or operations and administration is preferred.

• Must be a U.S. citizen with the ability to obtain the necessary security clearance as required by government contracts.

• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• Remote work arrangement.

• Opportunities for international travel.