Field Customer Success Manager – Client Management I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Travel to partner physical therapy clinics, dedicating up to 80% of your working hours.

• Establish and nurture strong relationships with clinicians.

• Identify challenges in adoption and collaborate with clinic teams to create tailored solutions.

• Provide in-person support, coaching, and training on Limber workflows and platform tools.

• Analyze usage metrics and formulate action plans to enhance performance and engagement.

• Communicate clinician feedback to internal teams for product and operational enhancements.

• Monitor visit outcomes and track progress against client KPIs.

• Assist with new client go-lives and field implementation projects.

• Conduct virtual trainings and engage clients when not in the field.

• Aid clinicians in utilizing Limber’s Remote Therapeutic Monitoring solution to enhance patient outcomes.

⛳️ Requirements

• Must be a Licensed Physical Therapist or Occupational Therapist.

• A minimum of 2 years of experience in an outpatient clinic is required.

• 2–5 years of clinical experience is preferred.

• Exceptional interpersonal and communication abilities are essential.

• Capability to build relationships and effectively coach and train others.

• A strong passion for innovation and enhancing patient care.

• Ability to work independently with a high level of accountability.

• Excellent problem-solving skills and adaptability in real-time.

• Must be comfortable with extensive air and ground travel.

• Active driver’s license in good standing is required.

• Reliable access to a major airport is necessary.

• Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms is a plus.

🏝️ Benefits

• Work-from-anywhere environment.

• Unlimited PTO.

• Comprehensive benefits package.

• Employee resource groups.

• Casual dress code.

• Employee wellness programs.

• Diversity and inclusion initiatives.

• New hire support.

• Career development opportunities.

• Educational assistance.

• Employee referral bonus.

• Progressive parental leave.

• Mileage reimbursement at the applicable IRS reimbursement rate.

• Up to $32,400 OTI.