Field Customer Success Manager – Client Management

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Travel to partner physical therapy clinics for up to 80% of your working hours.

• Establish and nurture strong relationships with clinicians, regional leadership, and clinic personnel.

• Recognize adoption challenges and implement customized solutions alongside clinic teams.

• Offer in-person support, coaching, and training on Limber workflows and platform tools.

• Analyze usage metrics and create action plans to enhance performance and engagement.

• Gather clinician feedback for internal teams to guide product and operational enhancements.

• Monitor visit outcomes and progress against client KPIs.

• Assist with new client go-lives and field implementation initiatives.

• Conduct virtual training sessions and client engagement when not in the field.

• Promote effective adoption and sustained use of Limber’s Remote Therapeutic Monitoring solution to improve patient outcomes.

⛳️ Requirements

• Licensed Physical Therapist or Occupational Therapist.

• Minimum of 2 years of outpatient clinic experience required.

• Preferred 2–5 years of clinical experience.

• Exceptional interpersonal and communication skills.

• Ability to cultivate relationships and excel in a coaching and training capacity.

• Enthusiasm for innovation and enhancing patient care.

• Self-motivated individual capable of working independently while remaining accountable.

• Strong problem-solving abilities with the capacity to adapt in real time.

• Willingness to travel extensively, including by air and driving.

• Valid driver's license in good standing is mandatory.

• Reliable access to a major airport is required for regional travel.

• Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms is a plus.

🏝️ Benefits

• Work-from-anywhere environment.

• Unlimited PTO.

• Comprehensive benefits package.

• Employee resource groups.

• Casual dress code.

• Prioritized employee wellness.

• Diversity and inclusion programs.

• A Voice program.

• New hire support.

• Career development opportunities.

• Educational assistance.

• Employee referral bonus.

• Progressive parental leave.

• Commission-based earning structure.

• Mileage reimbursement at the applicable IRS reimbursement rate.