Field Applications Scientist

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver technical support before, during, and after sales through live demonstrations, troubleshooting, proactive customer engagement, and collecting feedback.

• Showcase ONI’s technology suite at customer locations across various application areas.

• Keep up-to-date with advanced imaging methods to ensure high-quality customer experiences.

• Connect with the scientific community by participating in conferences, webinars, seminars, presentations, and demonstrations.

• Collaborate closely with the Sales team by offering scientific insights during pitches and meetings.

• Design and execute experiments either at customer locations or within ONI’s laboratory.

• Support customers with product setup and operation through both remote and on-site demonstrations and training sessions.

• Provide continuous hands-on technical support, troubleshooting, and resolution of issues.

• Manage the packing and shipping of components, instruments, and products.

• Coordinate shipments with the global logistics team.

• Keep records of customer interactions, demonstrations, issues, and resolutions in Salesforce.

• Create reports on customer feedback, product performance, and customer success metrics for the Product and Marketing teams.

• Identify technical issues and perform basic preventative maintenance on instruments.

⛳️ Requirements

• PhD in life sciences.

• Experience in characterizing and analyzing data from biological samples using relevant fluorescence microscopy techniques.

• Developed protocols for the preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry, or fluorescence microscopy.

• Conducted live demonstrations and presentations of innovative Life Science technologies to technical audiences.

• Managed and prioritized multiple projects simultaneously across various phases.

• Worked effectively as part of a multidisciplinary scientific team.

• Experience in sample preparation for fluorescence microscopy, FISH, or immunohistochemistry.

• Proficient in analyzing microscopy data.

• Identified suitable use cases for microscopy experiments.

• Possessed commercial acumen and understanding of the capital equipment sales process within the life sciences industry.

• Strong verbal and written scientific communication skills.

• Excellent presentation skills.

• Developed data science algorithms for image analysis.

• Utilized super-resolution microscopy for biological research.

• Familiarity with CRM systems, preferably Salesforce.

• Experience in sample preparation for super-resolution microscopy.

• Minimum of 2 years in a commercial FAS role, with at least 2 years in laboratory and related disciplines preferred.

🏝️ Benefits

• Competitive salary.

• Flex PTO plus 11 federal holidays and 4 designated wellbeing days.

• 401K via ADP.

• Life Insurance.

• Medical.

• Dental.

• Vision.

• Perks at Work: exclusive discounts and deals.