Field Application Scientist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop and sustain a comprehensive understanding of instrumentation, products, and techniques produced and/or distributed by EUROIMMUN US.

• Successfully achieve designated implementation milestones to ensure compliance with project timelines.

• Collaborate with Field Service and provide assistance, if required, with instrument installations.

• Support and, when necessary, lead customer calls during the implementation and go-live phases.

• Facilitate integration with the customer’s Laboratory Information System.

• Conduct product demonstrations, training sessions, and workshops to highlight the features and capabilities of EUROIMMUN products for customers.

• Establish and nurture relationships with customers by understanding their needs, offering technical solutions, and ensuring their satisfaction.

• Work alongside sales teams to deliver technical support during the sales cycle, including pre-sales presentations and post-sales assistance.

• Document and disseminate technical information, such as customer feedback, product challenges, and solutions, to foster continuous enhancement of products and services.

• Travel to customer locations, conferences, workshops, and seminars to provide on-site support, presentations, and training.

• Assist in developing technical documentation, application notes, and educational resources to aid customers in utilizing EUROIMMUN US products.

• Manage weekly administrative responsibilities, including project updates, customer activities, travel expenses, and quality requirements.

⛳️ Requirements

• Bachelor’s Degree.

• Over 3 years of laboratory experience, with familiarity in immunofluorescence, ELISA, and/or chemiluminescence.

• Must possess a valid driver’s license and a passport.

• A BS in Life Sciences, Biomedical Engineering, or a related technical field; or equivalent military training and experience, particularly in instrumentation and computers.

• Preferred four or more years of experience as a field service representative, Lab MT, or in a related field.

• Technically skilled in conducting IVD assays and understanding the principles behind these assays.

• Experience with LIS connectivity (HL7, ASTM) is preferred.

• Well-organized, capable of functioning independently with minimal supervision.

• Comfortable delivering training and informational seminars to customers.

• Customer-focused with strong interpersonal abilities.

• Demonstrates a high level of critical thinking skills.

• Proficient in computer skills: Microsoft Office (Word, Excel, and PowerPoint), with experience in CRM software (preferably Salesforce) and Quality Management software.

• Willing to travel up to 70% within the US, with occasional international travel as necessary.

🏝️ Benefits

• Options for Medical, Dental, and Vision Insurance.

• Life and Disability Insurance.

• Paid Time-Off.

• Parental Benefits.

• Compassionate Care Leave.

• 401k with Company Match.

• Employee Stock Purchase Plan.