Field Application and Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide high-quality technical support, addressing issues both remotely and on-site to guarantee system reliability and customer satisfaction.

• Execute installations, commissioning, and training of new equipment at client locations, ensuring smooth integration into existing workflows.

• Conduct routine maintenance and inspections to avert equipment failures and secure long-term performance.

• Keep precise service and support records, producing comprehensive reports following customer visits.

• Offer insights to internal teams regarding customer experiences and areas for enhancement.

• Work in collaboration with global teams to improve Nanolive’s service protocols.

⛳️ Requirements

• Bachelor’s degree in life sciences, engineering, or a related technical field.

• At least 2 years of experience as a field service engineer.

• Experience as an application scientist is advantageous.

• Strong hands-on technical skills and a keen interest in problem-solving.

• Capacity to work independently while effectively managing multiple priorities.

• Willingness to travel within the Americas up to 70% of the time.

• Proficiency in English; knowledge of additional languages is a plus.

• Valid US work permit.

• Driver's license required.

• Outstanding communication and interpersonal skills, with a customer-centric approach.

🏝️ Benefits

• Flexibility for remote work.

• Health insurance coverage.

• Retirement planning options.

• 20 days of paid time off plus public holidays.