Field Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Regularly visit key account customers to nurture relationships and ensure satisfaction.

• Follow up on outstanding quotes and assist in finalizing sales opportunities.

• Identify potential for additional services, repairs, PM agreements, upgrades, and facility solutions.

• Assist customers with service-related issues and facilitate internal resolution coordination.

• Collaborate closely with Key Account Managers, Dispatch, Branch Managers, and Operations Teams.

• Professionally represent Pro-Serv at customer sites.

• Help discern customer needs and communicate them effectively within the organization.

• Analyze customer feedback, recurring issues, and areas for enhancement.

• Contribute to customer retention efforts and the development of long-term relationships.

• Keep detailed records and communication updates in company systems.

• Support growth initiatives across all divisions of Pro-Serv.

⛳️ Requirements

• Excellent communication and relationship-building abilities.

• Professional demeanor and appearance.

• Self-driven and organized.

• Capability to work independently and manage time effectively.

• Strong follow-up and customer service proficiency.

• Prior experience in sales or account management is preferred.

• Experience in commercial service industries is advantageous.

• Basic knowledge of HVAC, Refrigeration, Cooking Equipment, or Facility Services is preferred.

• A valid driver’s license is mandatory.

• Experience in outside sales.

🏝️ Benefits

• Competitive compensation.

• Company vehicle allowance (if applicable).

• Provision of company phone and tablet.

• Opportunities for career advancement.

• Supportive team environment.

• Ongoing training and development programs.