FHA Mortgage Origination Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver outstanding customer service by responding to a wide range of calls and emails from the mortgage lending sector and the general public regarding FHA guidelines and procedures.

• Leverage your expertise in the mortgage industry to find solutions in a knowledge database to address client inquiries.

• Adhere to established operating procedures for various subjects, systems, and communication channels.

• Record all interactions in a database.

• Stay informed about the latest FHA mortgage processes and protocols.

⛳️ Requirements

• Ability to navigate various computer systems and applications, utilizing search tools to furnish information to our clients.

• Strong time management abilities and reliability.

• Excellent verbal and written communication skills.

• High School diploma or GED is required.

• A minimum of two years of experience with FHA loans (such as loan originator, loan processor, junior underwriter, loan officer) along with an additional year in customer service or contact center roles, or at least three years of loan origination experience with conventional loans and/or other government-backed loans (e.g., FHA, USDA, VA).

• Must be eligible to obtain a Public Trust Security clearance, which involves a credit check and background investigation.

• Ideally, you will also possess:

• Experience in a Contact Center (omnichannel).

• Bilingual proficiency (Spanish/English), both verbal and written.

• Knowledge or experience with FHA guidelines.

🏝️ Benefits

• Health, Dental, and Vision coverage.

• Life Insurance.

• 401k plan.

• Flexible Spending Account (Health, Dependent Care, and Commuter).

• Paid Time Off and observance of State/Federal Holidays.