Festival Technical Support Assistant, Account Creation

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Assisting the Tech Services team with the creation of user accounts for Sundance Institute staff.

• Establishing new accounts in Google Workspace.

• Managing access to documents within Google Drive.

• Setting up and maintaining the reactivation of end-user accounts for platforms such as Slack, Google G Suite Apps, and Zoom.

• Utilizing the Help Desk ticketing system for the management of account creation requests.

• Monitoring and organizing software inventory as user accounts are established.

• Dispatching technology-related communications to new hires prior to their start dates.

⛳️ Requirements

• Familiarity with Group Policy and user profile management.

• In-depth knowledge of Google G Suite Apps for business, including Gmail, Groups, and Drives.

• Exceptional organizational abilities with a capacity to handle multiple tasks simultaneously.

• Strong skills in problem-solving and conflict resolution.

• Capability to work independently as well as collaboratively within a team.

• Experience with Help Desk ticketing systems is preferred.

• Legal eligibility to work in the United States.

🏝️ Benefits

• Paid sick leave and holidays recognized by the Institute.

• Access to an employee assistance program.

• Participation in employee wellness initiatives.

• Sundance Film Festival passes and associated benefits (varies annually).