Federal DoD Customer Support Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• The CSM is responsible for managing contracts related to Federal Government Land Mobile Radio services.

• A significant focus is placed on building and nurturing essential relationships while expanding sales of managed service products.

• Collaborate closely with Sales Account Management, as well as Pre-sale and Post-sale teams to effectively serve customers.

• Accountable for driving goal-oriented business growth, creating account service plans, and enhancing customer satisfaction strategies.

• The CSM also offers support beyond the typical responsibilities, which may include contract management assistance, billing and receivables, P&L tracking, and contract expertise.

⛳️ Requirements

• A minimum of 5 years of proven experience in lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering.

• Must successfully pass a Federal Background Check.

• Familiarity with Motorola RF systems and products is advantageous.

• Proficiency in Microsoft business software (e.g., Outlook, Word, Excel, and PowerPoint) is essential.

• Job performance is contingent upon the ability to effectively use Oracle and Salesforce applications.

• Experience with the performance of US Federal Government contracts is a plus.

• Must be a US Citizen and capable of obtaining US Government clearance(s).

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave