Farsi-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming customer calls

• Thoughtfully engage with customers to identify their needs

• Perform research across various systems to address inquiries

• Offer clear and precise information to assist consumers in navigating healthcare options

• Handle a large volume of interactions while upholding quality and professionalism

• Adhere to a specified schedule, including assigned breaks and lunches

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Farsi

• High school diploma or equivalent qualification

• Comfortable using computer systems and Windows-based applications

• A dedicated home workspace free from distractions

• A secure, high-speed wired internet connection (at least 25 mbps)

🏝️ Benefits

• Incentives for health and wellness

• Paid time off

• Tuition reimbursement

• A community-oriented culture

• Opportunities for career and professional development