Family Support Educator

This is a fully remote position, open to applicants in Alabama, +2 more locations.

📋 Description

• Deliver expert, field-based education and support to patients throughout their Rett treatment journey.

• Act as a primary resource for Rett families regarding clinical education questions related to disease state and product knowledge.

• Connect with caregivers, families, healthcare professionals, and local communities through in-person, phone, and virtual engagements.

• Assess the unique needs of individual patients and caregivers, providing relevant education and resources throughout their journey.

• Work collaboratively with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and various cross-functional partners within the designated territory.

• Supply internal insights to aid in the development of tools, resources, disease state education, and therapy management strategies.

• Maintain an expert level of knowledge regarding the disease state, products, and Acadia Customer Support Programs.

• Facilitate, lead, and deliver caregiver speaker programs as necessary.

• Participate in community events within the assigned territory.

• Provide reactive in-service education to physician offices regarding the FSE role and patient support resources.

• Identify and pursue leadership opportunities within the FSE team and with cross-functional partners.

• Mentor and assist in the development of new FSE team members and interested colleagues from other functions.

• Recognize training and development opportunities associated with Patient Support Services and the wider organization.

• Ensure all internal and external actions adhere to laws, regulations, policies, and Acadia values.

⛳️ Requirements

• Bachelor’s degree preferred, with a focus in life sciences; RN, MSN, or MBA is a plus.

• Family Support Educator: a minimum of 5 years of relevant experience in the Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy.

• Family Support Educator: at least 2 years of experience in Patient Support, Education, or Leadership roles.

• Senior Family Support Educator: 7+ years of relevant experience in the Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy.

• Senior Family Support Educator: a minimum of 4 years in Patient Support, Education, or Leadership experience.

• Expertise in Rare Disease, Product Launch, Advocacy, Medicaid, and Medicare is strongly preferred.

• Bilingual proficiency in both English and Spanish is highly desirable.

• Experience in patient/caregiver education is essential.

• Account Management experience is preferred.

• Advocacy experience is also preferred.

• Strong understanding of the healthcare industry field environment.

• Proven track record of increased responsibilities.

• History of successful collaboration across functions.

• Demonstrated ability to lead without formal authority.

• Experience with provider offices, patient assistance programs, or similar pharmaceutical support programs is strongly preferred.

• Patient-centric mindset with high emotional intelligence and empathy.

• Excellent empathetic listening skills.

• Outstanding organizational and time management abilities.

• Knowledge of HIPAA regulations related to patient privacy.

• Strong written, verbal communication, and presentation skills.

• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.

• Capability to manage expenses within designated budgets.

• Flexible and open to adapting in a changing environment.

• Willingness to travel up to 70%, based on territory demands.

• Ability to meet additional local, state, and federal vaccination requirements for in-person activities and events.

• Capacity to travel independently overnight and/or work after hours as needed based on travel schedules or business requirements.

• An equivalent combination of relevant education and applicable job experience may be considered.

🏝️ Benefits

• Competitive base salary, bonus structure, and equity packages for new hires and ongoing employees.

• Comprehensive medical, dental, and vision insurance.

• Employer-paid life insurance, disability coverage, business travel insurance, and EAP benefits.

• 401(k) Plan with a fully vested company match of 1:1 up to 5%.

• Employee Stock Purchase Plan featuring a 2-year purchase price lock-in.

• More than 15 vacation days.

• 13-15 paid holidays, including office closure from December 24th to January 1st.

• 10 days of paid sick leave.

• Paid parental leave benefits.

• Tuition assistance programs.

• Discretionary bonuses and equity awards tied to individual and organizational performance.