Facilitator Success Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Foster relationships with facilitators across a range of school and district accounts through onboarding, office hours, success planning, and community management.

• Track product usage and highlight facilitator trends, recurring challenges, feedback patterns, and indicators of risk.

• Implement the vision for facilitator experience and manage communication schedules.

• Share facilitator insights with the Customer Success and Support/Implementation teams.

• Conduct Office Hours and address facilitator inquiries and support requests in SmartLab Spot.

• Oversee the facilitator journey from onboarding to achieving confidence and certification.

• Moderate the facilitator community within Spot.

• Perform proactive check-ins to mentor instructional practices, track SmartLab ecosystem adoption, uncover growth opportunities, and link facilitators with resources.

• Occasionally lead training sessions when there are gaps in trainer availability.

• Create and revise professional learning materials, including Foundations Training, Extend Sessions, customized sessions, Knowledge Base and Spot content, and resources for facilitators.

• Update and maintain SmartLab Spot content and Knowledge Base articles in line with curriculum and product modifications.

• Ensure data integrity and reporting in Salesforce, HubSpot, and Monday.com for the assigned portfolio.

• Adhere to cross-team collaboration processes alongside Customer Success and Support.

• Oversee the facilitator certification pathway and track certification progress, training completions, resource usage, and engagement metrics to enhance the facilitator experience.

⛳️ Requirements

• A bachelor's degree in Education, Instructional Design, or a related discipline; relevant classroom or coaching experience is acceptable.

• 2–4 years of experience in K-12 education, professional development for K-12, or training for K-12 educators.

• Experience in designing or delivering adult learning experiences, particularly in a hands-on or project-based setting.

• Excellent relationship-building and virtual facilitation abilities.

• Capability to create simple learning materials, such as videos, job aids, and course content, without the need for a large production team.

• Knowledge of STEM or project-based learning pedagogies is preferred.

• Previous classroom teaching experience is preferred.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)