Fachinformatiker – technischer Kundensupport, digitale Schließtechnik

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide technical support to customers: Respond to inquiries regarding digital locking systems (e.g., electronic locks, relays, fittings), configure systems via phone or remote maintenance, and diagnose and resolve hardware and software issues.

• System analysis and problem-solving: Analyze technical issues related to the interaction of IT components and locking technology, as well as support the integration into existing IT and building management infrastructures.

• Software support: Operate and provide support for management software for digital locking systems, including performing updates and maintenance.

• Customer consulting and training: Advise on technical possibilities and assist users and administrators in utilizing digital locking technology.

• Documentation: Create and maintain technical documentation and support tickets, as well as provide feedback to development teams regarding recurring issues.

• Collaboration with other departments: Work closely with sales, development, and product management to incorporate customer feedback and assist with testing phases of new products.

⛳️ Requirements

• Completed training as an IT specialist or a comparable technical qualification.

• Initial professional experience in technical support or customer service.

• Proficient in common IT systems and documentation tools; MCSA certification is a plus.

• Excellent German and English language skills for international communication.

• Analytical thinking and a structured working style.

• Strong communication skills and a passion for customer interaction.

• Team spirit and the ability to maintain composure in stressful situations.

• Interest in innovative security technology and its applications.

🏝️ Benefits

• Growth & Development // Structured & inspiring onboarding process, hands-on training at the in-house training center, access to Busuu, Allegion Academy & LinkedIn Learning, mentoring for development and career paths.

• Work-Life Balance // Flexibility through a flextime model including compensatory time off, remote work (up to 4 days/week), 30 days of vacation without probation period restrictions.

• Culture // Enthusiastic spirit, flat organizational structures, a diverse team from 17 nations, strong willingness to help & team cohesion, many great events.

• Health // €30 gross fitness subsidy per month, employee assistance program for all life questions, free beverages & fresh fruit.

• Family & Benefits // Up to €250 gross childcare subsidy per month, contribution to company pension scheme (€40 plus 20% of the conversion amount), exclusive employee discounts.

• Sustainable Mobility // Affordable leasing of company bicycles and e-bikes.