Experienced Critical Power Field Technician – UPS Field Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Install electrical devices including small rack-mounted UPS systems, batteries of various sizes, and UPS/Battery monitoring systems.

• Maintain battery cabinets and racks, maintenance bypass systems, battery monitoring equipment, DC systems, and other electrical devices.

• Conduct periodic and lifecycle-driven remedial services, which include failure analysis, troubleshooting, component replacements, repairs, and installations of battery strings.

• Build customer relationships by delivering exceptional service and promoting products.

• Handle field troubleshooting calls from customers, ensuring satisfactory resolutions.

• Respond swiftly to critical situations.

• Instruct and mentor team members on effective techniques for site work, troubleshooting, repairs, and data analysis.

• Identify basic hardware, software, and interface issues using various testing equipment across multiple products and technologies.

• Specific responsibilities may change or develop over time in response to business and client demands.

⛳️ Requirements

• A minimum of five (5) years in an OEM service environment within the critical power sector -OR-

• At least three (3) years in a third-party critical power field service or technical support role, demonstrating a progression in technical skills and capabilities.

• Preferred prior military training in electronics or avionics (A School, AIT, etc.).

• Solid understanding of AC/DC electrical principles.

• Familiarity with operating test equipment, such as multi-meters and battery testing tools.

• Ability to read and interpret electronic schematics and troubleshoot issues down to the component level.

• Knowledge and experience in enforcing compliance with FCC/FAA/EPA/OSHA regulations and standards.

• Exceptional work ethic, punctuality, trustworthiness, and reliability – you will set the standard as a senior UPS/Critical Power Engineer.

• Strong judgment with the capability to make timely and sound decisions in a fast-paced environment with changing priorities.

🏝️ Benefits

• Health and life insurance

• 401k with employer match

• Paid time off

• Tuition reimbursement

• Professional development courses and training

• Performance and referral bonuses

• Production incentives

• Tool/equipment and fuel stipends

• Company vehicle

• Per diem

• Flexible spending accounts

• HSA option

• Paid vacation

• Paid holidays