This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Design the future of customer experience and establish scalable service delivery.

• Conduct operational analyses and translate insights into practical recommendations.

• Lead collaborative working sessions across functions and engage stakeholders effectively.

• Develop data-driven business cases for initiatives spanning the enterprise.

• Evaluate operational performance, customer feedback, and market trends.

• Guide junior team members in analytical precision and storytelling for executive audiences.

⛳️ Requirements

• Extensive experience in designing enterprise-level customer experience strategies.

• Strong financial insight and a background in developing business cases.

• Proven success in leading customer experience strategy, service model development, or large-scale transformation projects, with over 10 years in strategy, consulting, operations, or service design.

• Advanced skills in structured problem-solving.

• Proven capability to influence senior leadership and foster alignment.

• Ability to thrive in a fast-paced, uncertain environment.

• Bachelor's degree in Business, Finance, STEM, Humanities, or a related field; an advanced degree, CXPA certification, or Lean Six Sigma certification is advantageous.