Experience Design Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee large-scale enterprise programs and transformation projects from initial planning to final delivery.

• Ensure milestones, OKRs, and Plan of Record commitments are met across various cross-functional teams.

• Create and manage transformation roadmaps that outline clear dependencies, timelines, and metrics for success.

• Collaborate with Product, Engineering, Design, Marketing, Operations, and PMO teams to synchronize priorities and execution strategies.

• Lead governance efforts, including steering committees, executive reviews, and stage-gate meetings.

• Track program health, delivery timelines, risks, and dependencies while facilitating proactive issue resolution.

• Identify and introduce process enhancements that improve collaboration, delivery efficiency, and operational uniformity.

• Promote the adoption of Agile, hybrid, and waterfall delivery methodologies based on business and regulatory requirements.

• Prepare reports at the executive level and convert delivery insights into actionable recommendations.

• Mentor team members and cross-functional partners on delivery methodologies, stakeholder engagement, and program execution strategies.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations, Engineering, Information Systems, or a related field; or equivalent experience.

• Over 7 years of project or program management experience in a matrixed, fast-paced, or regulated setting.

• Proven experience managing cross-functional programs within Product, Engineering, Design, Marketing, or Operations teams.

• Strong grasp of program governance, dependency management, and delivery planning processes.

• Experience implementing Agile, hybrid, or waterfall methodologies in complex initiatives.

• Excellent analytical, organizational, and problem-solving abilities.

• Outstanding communication and stakeholder engagement skills across all levels of the organization.

• Familiarity with project, portfolio, or workflow management tools such as Jira, Workfront, Figma, or comparable platforms.

• Capability to juggle multiple priorities while ensuring consistent delivery outcomes.

• Experience in preparing executive-level updates, reports, and presentations.

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage.

• Retirement savings options including a 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential discretionary contributions, and a diverse investment lineup.

• Tuition reimbursement available up to $5,250 per year.

• A business-casual work environment that allows for jeans.

• Generous paid time off upon hire, encompassing a paid time off program, ten paid company holidays, and three floating holidays each year.

• Paid volunteer time of 16 hours per calendar year.

• Leave of absence programs, which include paid parental leave, short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) that promote inclusion and collaboration across our business and within the communities we serve. BRGs are accessible to all employees.