Executive Vice President, Managed Services

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish and implement both short- and long-term strategic, commercial, and financial goals for Managed Services, ensuring they align with Miratech’s overall growth strategy.

• Develop, lead, and expand Managed Services as a distinct business sector, promoting sustainable revenue growth, profitability, operational excellence, and customer value.

• Take ownership of business performance metrics, including recurring revenue growth, margin enhancement, forecasting, financial planning, operational efficiency, and investment governance.

• Create and execute business plans, operating models, commercial frameworks, and investment priorities in collaboration with Sales, Delivery, Finance, and other departments.

• Enhance Managed Services by establishing repeatable service models, standardized processes, automation capabilities, and structured client management practices.

• Define and manage the comprehensive customer lifecycle, encompassing commercial conversion, onboarding, service delivery, renewals, expansion, and customer success.

• Undertake additional responsibilities as required, in line with the objectives of this role.

⛳️ Requirements

• Proven track record in owning or significantly influencing P&L performance, including revenue growth, profitability, forecasting, investment decisions, and operational scaling.

• Extensive experience in IT services, managed services, cloud services, consulting, digital transformation, enterprise technology, or a comparable business model.

• Experience in developing and scaling commercial offerings, productized services, managed service frameworks, or recurring revenue business models.

• Strong knowledge of customer lifecycle management, including enterprise sales, strategic account growth, renewals, customer success, and executive stakeholder engagement.

• Exceptional leadership, communication, negotiation, and decision-making abilities, with a talent for influencing senior stakeholders and leading diverse, cross-functional teams.

🏝️ Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• ForeverRemote work culture: make the most of the flexibility that comes with remote work.

• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.

• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.