Executive Resolution Specialist – Home Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the executive escalations and incident management program by investigating, troubleshooting, and addressing written customer concerns across various channels.

• Handle multiple issues or cases concurrently, prioritizing based on workload.

• Engage with customers regarding escalated written concerns on public and/or social media platforms.

• Evaluate and act upon the optimal outcome based on potential risks to achieve a satisfactory resolution.

• Record and monitor each issue in various tracking systems to facilitate report generation.

• Communicate effectively, tactfully, and empathetically with both internal and external stakeholders.

• Responsible for composing written correspondence and reviewing it with leadership prior to responding to escalations.

⛳️ Requirements

• Associate’s Degree in Business, Marketing, or a comparable field of experience.

• Over 2 years of experience in business analysis, research, or related disciplines.

• More than 2 years of experience in business writing.

• At least 2 years of experience in Consumer Relations and/or as a Team Lead in Operations, specifically with customer escalation experience.

• ACA (Accredited Claims Adjuster’s license) must be obtained and maintained.

• Proficient in MS Word, Excel, and other Microsoft Office applications.

• Excellent written and verbal communication abilities.

• Strong analytical and problem-solving skills.

• Exceptional organizational and time management skills.

• Bilingual proficiency in Spanish and English is advantageous.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.