This is a fully remote position, open to applicants in Texas.

• Manage a high volume of inbound calls continuously in a busy call center setting.

• Handle around 60 calls daily.

• Record information in real-time during calls.

• Efficiently navigate through various systems and screens.

• Utilize Microsoft Office and associated systems, including ContinuLink, Vesta, and Webex CC.

• Type while conversing with callers.

• Provide administrative and clerical support related to EVV for the Texas region.

• Work schedule is Monday through Friday, from 8am to 5pm CST.

• At least 3 years of experience in a high-volume call center environment.

• Proven experience in managing back-to-back inbound calls.

• Capability to handle a significant call volume (approximately 60 calls per day).

• Experience in real-time documentation during calls.

• Proficient in Microsoft Office applications: Teams, Outlook, Word, Excel.

• Self-motivated with the ability to work independently and prioritize tasks effectively.

• Excellent communication skills, both verbal and written.

• Shows basic computer literacy.

• Proficient in navigating between multiple systems/screens.

• Ability to use copy/paste functions efficiently.

• Skillful in switching between tabs/windows without difficulty.

• Willingness to learn new systems (e.g., ContinuLink, Vesta, Webex CC).

• Ability to type while engaging with a caller.

• Bilingual proficiency in Spanish is strongly preferred.

• Prior EVV experience is preferred.

• Preference for candidates with healthcare or compliance-related experience.

• Ideally, candidates should reside in Texas.

• Comprehensive medical, dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for professional development.

• 401(k) plan with company matching.

• Flexible spending and health savings accounts.

• Wellness programs, including an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation application.

• Initiatives to celebrate achievements, milestones, and fellow employees.