Evening Care Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee caregiver arrivals and evening shifts in real time.

• Respond swiftly to texts, Teams chats, and phone calls from caregivers.

• Manage evening caregiver call-outs by securing replacement coverage.

• Engage professionally with caregivers and clients regarding schedule updates.

• Adhere to established escalation procedures for urgent matters.

• Dispatch next-day shift confirmations and follow up on pending responses.

• Remind caregivers to finalize visit notes prior to the end of the evening.

• Accurately document all activities in our CRM system.

• Provide a brief handoff for the morning operations team.

⛳️ Requirements

• Highly reliable and responsive.

• Maintains composure under pressure and adept at multitasking.

• Confident in making decisions within established protocols.

• Well-organized and detail-oriented.

• Excellent written communication skills, maintaining professionalism through text and email.

• Comfortable with learning and utilizing various technology platforms.

• Capable of working independently from home.

• Experience in home care, healthcare, staffing, scheduling, dispatch, hospitality, or customer service.

• Previous experience in schedule coordination or managing time-sensitive situations is a significant advantage.

• Prior remote work experience is preferred.

🏝️ Benefits

• Part-Time | Monday–Saturday | 5:00 PM–10:00 PM

• Health insurance

• Flexible work arrangements