EU Freelancer – Inbound Customer Service

This is a fully remote position, open to applicants in Europe.

📋 Description

• Contribute to groundbreaking customer service initiatives for dynamic clients.

• Work remotely — all you need is a designated workspace and a reliable internet connection.

• As a freelancer, you have the flexibility to set your own working hours and organize your workday as you see fit.

• Address inquiries via phone and written communication, always prioritizing exceptional customer service.

• Respond to customer questions, resolve issues, and guarantee a positive customer experience.

• Act as the initial point of contact for customers and collaborate closely with our internal teams.

⛳️ Requirements

• You must reside in an EU country and possess a registered business with a VAT ID.

• Previous experience as an agent or in a comparable role is required.

• You must speak and write German at either C1 or C2 level — clearly, accurately, and with a customer-focused approach.

• A friendly demeanor, solution-driven mindset, and strong communication skills, both verbal and written, are essential.

• You should be adept at using standard tools and systems, such as CRM or ticketing platforms.

• You must be officially registered as a freelancer and have authorization to work within the EU.

🏝️ Benefits

• Equal partnership: We provide exciting projects and opportunities for long-term collaboration.

• Competitive compensation: Transparent and customized to fit the scope of your involvement.

• Support: You will be part of an enthusiastic network that offers advice and practical assistance.