Estágio em Community Support, Customer Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide support and assistance to the community

• Offer help to hosts and travelers through Hubspot, WhatsApp, and Inbox Worldpackers

• Assist users in resolving conflicts during their experiences on the platform, acting empathetically, professionally, and in alignment with Worldpackers' Policies and Terms of Service

• Respond to feedback and requests in public channels such as Reclame Aqui, Trustpilot, Play Store, and App Store

• Identify, diagnose, and categorize support requests

• Prioritize assistance based on urgency and SLA

• Record feedback and relevant information in the CRM

• Gather insights from the community and report recurring issues to the team

• Share data and learnings with other departments

• Assist in adjustments and updates of host profiles

• Report technical issues and bugs to the technology team

• Collaborate with various departments to enhance user experience

• Share knowledge, insights, and best practices with the team

• Participate in feedback sessions and continuous development rituals

• Pursue constant improvement in product knowledge, customer service, and user experience

⛳️ Requirements

• Advanced English proficiency

• Currently pursuing a higher education degree in Psychology, Literature, Administration, Tourism, International Relations, Communication, or related fields

• Interest in customer service, community engagement, and user experience

• Passion for travel, cultural exchange, and collaborative economy

• Previous experience in customer service, volunteering, student projects, or community involvement

🏝️ Benefits

• Multicultural and global work environment