Especialista en Soporte TI – IT Support Specialist L2

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide assistance and resolve incidents related to hardware, software, networks, and IT services.

• Offer first and second-level technical support to end users.

• Manage tickets, follow up on cases, and ensure compliance with SLAs.

• Administer Windows Server infrastructure: Active Directory, DNS, DHCP, and GPO.

• Manage access, identities, and basic security policies.

• Oversee corporate antivirus and EDR solutions.

• Assist in the management of technological assets and IT inventories.

• Monitor critical services and execute preventive actions.

• Perform troubleshooting and root cause analysis.

• Validate connectivity and service availability at remote locations.

• Coordinate with vendors, internal departments, and specialized teams when necessary.

• Document procedures, incidents, and applied solutions.

• Suggest improvements in processes, automation, and standardization of IT support.

⛳️ Requirements

• Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields.

• 3 to 5+ years of experience in technical support, helpdesk, or IT infrastructure.

• Experience in medium to large corporate environments.

• Experience in remote support, multi-site, or field service.

• Knowledge of Windows Server, Active Directory, GPO, DNS, and DHCP.

• Experience with ticketing tools such as Aranda, ServiceDesk Plus, GLPI, ServiceNow, Freshservice, or similar.

• Knowledge of corporate networks: switching, access points, LAN/WAN, VPN Site-to-Site.

• Experience with Fortinet firewalls.

• Knowledge of communication links: fiber optics, microwave, or Starlink.

• Experience with corporate antivirus, EDR, backups, and IT asset management.

• Knowledge of Veeam Backup & Replication.

• **Desirable:**

• Familiarity with Microsoft 365: Exchange Online, Teams, and SharePoint.

• Experience with virtualization using VMware or Hyper-V.

• Knowledge of email security solutions like Proofpoint or similar.

• IP Telephony experience.

• Certifications in ITIL, Microsoft, VMware, or related to infrastructure/cybersecurity.

• Experience in industries with distributed operations or high criticality, such as mining, energy, or manufacturing.

🏝️ Benefits

• Flexible schedule

• Remote contract for service provision

• Estimated workload: up to **180 hours annually**, depending on client demand.

• Opportunity for long-term continuity through new hour pools.

• Participation in a corporate environment with distributed technological operations.

• Streamlined selection process: one technical interview with the client.