Especialista en Capacitación Técnica – Operaciones de Máquinas y Software

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver high-quality technical training programs to clients and internal employees related to software systems and machine operations.

• Provide hands-on support to clients during the learning phase and initial machine operation stages to ensure successful adoption.

• Conduct reinforcement and advanced training sessions for existing clients to strengthen knowledge and introduce new features or updates.

• Facilitate internal training programs for new employees to support integration and the development of technical knowledge.

• Assist with pre-acceptance testing and final acceptance testing at client sites, ensuring training aligns with operational requirements.

• Develop, update, and maintain training materials, including manuals, presentations, videos, and other learning resources.

• Maintain accurate training records, attendance logs, and related documentation.

• Create and issue training certificates upon successful course completion.

• Collaborate with cross-functional teams (e.g., Engineering, Service, Sales) to ensure training content reflects current products and customer needs.

• Serve as a professional representative of the company when interacting with clients, partners, and internal stakeholders.

⛳️ Requirements

• Excellent communication skills in English; additional languages are a plus.

• U.S. visa required for travel to training sessions and conferences.

• Willingness and ability to travel extensively, including international trips to Europe and the USA.

• Professional and customer-focused attitude, with strong interpersonal skills.

• Flexible and adaptable work style with the ability to quickly resolve problems in dynamic environments.

• High proficiency in computers and software; experience with technical systems preferred.

• Technical ability to clearly explain complex concepts to diverse audiences.

• High level of professionalism and respect when interacting with clients from different cultures.

• Ability to work independently and effectively contribute as part of a global team.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Professional development opportunities

• Bonuses