ESC Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and assist ESC Electricians in designated markets

• Organize daily responsibilities, focus areas, and field coverage

• Provide coaching to team members on performance, quality, efficiency, and technical problem-solving

• Assess team performance to ensure service standards are achieved

• Train both new and existing ESC Electricians to enhance their skills

• Act as the primary point of contact for technical or operational support escalation

• Identify and resolve intricate residential electrical problems

• Anticipate potential electrical challenges to prevent installation delays

• Direct installation, troubleshooting, repair, and post-installation electrical tasks

• Analyze field data, images, plans, and documentation to find solutions

• Ensure that electrical work adheres to NEC, local regulations, and company standards

• Coordinate resources to address urgent issues in the field

• Collaborate with Installation, Service, Engineering, Project Management, and other internal teams

• Monitor recurring issues and pinpoint opportunities for process enhancements

• Elevate significant technical, safety, or operational issues as needed

• Accurately document electrical issues, resolutions, and completed tasks

• Ensure uniformity in ESC procedures across various markets

• Assist with staffing and scheduling in response to field demand fluctuations

⛳️ Requirements

• Extensive experience in residential electrical work is essential

• Prior experience in leading, supervising, or mentoring electricians or field teams is required

• Experience with residential solar projects is highly preferred

• Comprehensive knowledge of the National Electrical Code (NEC)

• Exceptional skills in electrical troubleshooting and diagnostics

• Capability to quickly assess problems and develop viable, code-compliant solutions

• Strong leadership and communication abilities

• Ability to juggle multiple priorities in a dynamic field environment

• Comfortable working in collaboration with field and remote operational teams

• Valid driver's license and a clean driving record are mandatory

• Electrical license is preferred, based on relevant state and local regulations

🏝️ Benefits

• Commitment to workplace diversity

• Equal opportunity employment