ERP Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a bridge between internal stakeholders and Microsoft support, collecting requirements, validating solutions, and ensuring alignment with business objectives.

• Function as the internal subject matter expert and primary support resource for Dynamics 365 Finance & Operations, guaranteeing system reliability, user assistance, issue resolution, and business continuity.

• Assist in the ongoing administration, configuration, optimization, and enhancement of ERP solutions, including Dynamics 365 Finance & Operations.

• Collaborate with various departments and Microsoft support to evaluate business requirements, resolve issues, facilitate system enhancements, and coordinate future feature and module rollouts.

• Support production operations by diagnosing issues, coordinating resolutions, managing escalations, and ensuring timely assistance for end users.

• Engage in release management activities, including testing, validation, deployment coordination, and communication of system updates and enhancements.

• Create technical requirements, design test cases, and coordinate User Acceptance Testing (UAT) activities for system enhancements, upgrades, and new functionality.

• Analyze system performance, troubleshoot production issues, coordinate with Microsoft support as necessary, and collaborate with IT on system updates, integrations, and continuous improvement initiatives.

• Maintain documentation related to system configurations, support processes, operational procedures, and enhancement activities.

• Provide daily support for ERP users, including security administration, issue resolution, training, onboarding, and guidance on best practices.

• Monitor ERP technology trends and recommend enhancements to improve operational efficiency, reporting capabilities, and user experience.

• Assist with data validation, reporting, and integration activities to ensure system reliability and data integrity across platforms.

⛳️ Requirements

• Bachelor's Degree in Computer Science and/or Financial/Business Administration.

• Certifications related to Dynamics 365 are an asset.

• Proficient in configuring and supporting ERP systems, especially Dynamics 365.

• Experience in supporting and administering ERP systems in a post go-live production environment.

• Experience working directly with Microsoft support to troubleshoot and resolve ERP issues.

• Strong knowledge of reporting, analytics, and data visualization tools, particularly Power BI.

• Familiarity with Microsoft technologies and platforms including Dynamics 365, Azure DevOps, Power Automate, SQL Server, and Power BI.

• Advanced skills in Microsoft Office applications (e.g., Excel Pivot Tables, VLOOKUP).

• Experience with data migration, data validation, and system optimization initiatives.

• Knowledge of API integrations and automation tools for improved workflow efficiency.

• Understanding of project management principles and familiarity with testing processes, including UAT and QA.

• Strong customer service skills with the ability to articulate technical concepts to stakeholders with varying levels of technical expertise.

• Self-motivated with adaptability and a proactive approach to delivering solutions in a fast-paced environment.

• Ability to convert business needs from stakeholders into actionable technical requirements.

• Excellent organizational, interpersonal, and communication skills with strong initiative and problem-solving abilities.

🏝️ Benefits

• Work from Home.

• Opportunities for continuous learning.

• Supportive colleagues.