Epic Cadence Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, configure, construct, test, implement, and sustain Epic Cadence along with associated Patient Access functionalities.

• Facilitate scheduling, registration, patient flow, admissions, authorization, eligibility, and insurance verification processes.

• Assess current business processes and suggest enhancements for systems and workflows.

• Configure and manage visit types, scheduling rules, Decision Trees, provider templates, and additional Cadence features.

• Assist with Real-Time Eligibility (RTE) and insurance verification processes.

• Diagnose and resolve application issues, production incidents, and problems reported by users.

• Engage in Epic upgrades, enhancements, implementations, testing, and optimization efforts.

• Create and execute test plans and scripts to verify system modifications and uphold workflow integrity.

• Collaborate with Patient Access, Revenue Cycle, clinical, IT, and other business stakeholders to gather requirements and implement solutions.

• Act as a subject matter expert on Epic Patient Access and Cadence-related workflows.

• Maintain application documentation, workflow specifications, and configuration records.

• Offer end-user support, knowledge transfer, and training as necessary.

• Identify opportunities for enhancing system performance, operational efficiency, and user experience.

• Participate in project meetings, design discussions, validation activities, and go-live support.

• Mentor junior analysts and engage in team knowledge-sharing activities as needed.

⛳️ Requirements

• Current and active Epic Cadence Certification.

• 4+ years of experience in healthcare IT or healthcare application support.

• 4+ years of direct experience supporting Epic Patient Access workflows.

• Strong background in Epic Cadence scheduling and corresponding Patient Access functionalities.

• Experience with patient scheduling, registration, patient flow, RTE, and insurance verification.

• Practical experience with Epic application configuration, building, testing, implementation, upgrades, and production support.

• Familiarity with Decision Trees and scheduling-related configurations.

• Solid understanding of healthcare operational and Patient Access workflows.

• Exceptional analytical, troubleshooting, problem-solving, and communication abilities.

• Capability to work independently as well as collaboratively with technical and operational teams.

• Current and active Epic Prelude Certification (preferred).

• Epic Referrals Certification (preferred).

• Epic RTE Certification or relevant RTE experience (preferred).

• Completion of Epic Continued Epic Education (CEE) (preferred).

• Experience with Epic Authorizations, Welcome, Grand Central, or related Patient Access applications (preferred).

• 2+ years of experience mentoring or leading analysts (preferred).

• Experience supporting enterprise-level Epic implementations, upgrades, and optimization initiatives (preferred).

• Strong understanding of healthcare policies, procedures, and revenue cycle processes (preferred).

• A bachelor's degree in computer science, Information Technology, Healthcare Informatics, Healthcare Administration, or a related field is preferred.

• Equivalent healthcare IT or Epic application experience may be considered in lieu of a degree.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday leave.

• Opportunities for professional development and continuing education.

• Supportive and inclusive work environment.