Epic Application Analyst

📋 Description

• Analyze and troubleshoot intricate system issues.

• Identify underlying causes and resolve or escalate as necessary.

• Plan, design, implement, maintain, optimize, and support applications.

• Gather, validate, and translate complex technical requirements into design and development specifications.

• Collaborate with clinical users and IT teams throughout evaluation, design, testing, implementation, and maintenance.

• Address highly technical issues during installation and maintenance phases.

• Coordinate the preparation, coding, testing, and debugging of complex programs.

• Design, analyze, and construct workflows to fulfill user requirements.

• Configure and integrate electronic and mechanical hardware with software solutions.

• Collect and analyze data to troubleshoot incidents effectively.

• Document processes and resolutions thoroughly.

• Document design, application, and technical specifications comprehensively.

• Assist in the creation of support and training materials.

• Identify reporting needs and collaborate with report developers accordingly.

• Partner with vendors to address system issues and enhance performance and usability.

• Recommend system enhancements to vendors.

• Review documentation for upgrades and monthly system updates; evaluate impacts.

• Provide Tier 2 and Tier 3 end-user support.

• Mentor team members on technical and customer support skills.

• Act as project lead for complex initiatives.

• Participate in on-call rotation as needed.

⛳️ Requirements

• 5+ years of experience in Epic build.

• Willow IP Certification (mandatory).

• Willow Inventory (preferred).

• Pharmacist or Pharmacy Technician preferred, but not required.

🏝️ Benefits

• Comprehensive health insurance options.

• Competitive salary package.

• Opportunities for professional development and growth.

• Flexible work schedules.

• Collaborative and supportive work environment.