Entry Level, Customer Success Specialist – Real Estate Ops, Demos, Onboarding

This is a fully remote position, open to applicants in North America.

📋 Description

• Assist customers in comprehensively understanding the inspection service and ensure their initial inspections proceed without issues.

• Conduct service demonstrations customized to the workflows of property managers.

• Guide prospects through actual inspection reports.

• Aid new clients in strategizing their first inspection cycle.

• Lead kickoff meetings and assist with onboarding procedures.

• Clarify scheduling, tenant coordination, and turnaround times.

• Compose clear follow-up notes for customers to refer to later.

• Transform frequently asked questions into guides and straightforward documentation.

• Provide customer feedback that contributes to process enhancements.

⛳️ Requirements

• Experience in a customer-facing position (customer success, onboarding, support, or implementation).

• Proven experience in explaining services or products with complex workflows.

• Exceptional spoken and written communication skills in English.

• Confidence in leading demonstrations or structured walkthroughs.

• A tech-savvy, process-oriented approach.

• Strong organizational skills and ability to follow through.

• A patient and supportive demeanor when interacting with customers.

• Bonus Points:

• Familiarity with property management processes.

• Experience in field services, inspections, or scheduling operations.

• Background in creating onboarding documentation or FAQs.

🏝️ Benefits

• Fully remote contractor position.

• Open to applicants throughout the Americas.

• Work aligned with U.S. Central Time business hours.

• Paid time off included.

• Competitive compensation in USD (based on experience).