Enterprise Tech Support Advisor

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver technical assistance and establish robust foundations in Identity and Access Management (IAM)

• Conduct initial troubleshooting, collect logs/details, and document observations

• Assist customers with inquiries regarding configuration, integration, deployment, and maintenance

• Work collaboratively with senior engineers, support leadership, and various teams to address complex challenges

• Detect potential product issues and aid in documenting information for Engineering assessment

• Contribute to the creation of knowledge base articles and internal documentation

⛳️ Requirements

• Over 5 years of experience in technical support

• Comprehension of fundamental IAM/Identity concepts

• Basic hands-on experience with OneLogin, Okta, and Azure AD

• Familiarity with Active Directory/LDAP systems

• Basic knowledge of Python or PowerShell

• Fundamental REST API and integration capabilities

• Must possess clear and professional communication skills

🏝️ Benefits

• Collaborate with skilled, motivated professionals who are enthusiastic about technology and customer success

• Gain insights into enterprise-level sales, partnerships, and intricate deal cycles

• Develop comprehensive sales skills, encompassing more than just top-of-funnel activities

• Experience genuine ownership, visibility, and defined paths for career advancement

• Thrive in a culture that promotes innovation, teamwork, well-being, and high performance