Enterprise Systems Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in managing designated enterprise applications, encompassing user access, settings, workflows, and data integrity.

• Diagnose user-related issues, document observations, and collaborate on resolutions with IT teams and vendors.

• Facilitate application updates and releases through configuration, testing, and deployment processes.

• Maintain runbooks, support protocols, and comprehensive application documentation.

• Adhere to security, privacy, and change-control protocols; escalate risks and decisions to the relevant stakeholders.

• Engage with business users to comprehend their needs, challenges, and opportunities for process improvement.

• Convert business requirements into structured requirements, process maps, data mappings, and implementation tasks.

• Document decisions, integrations, and modifications to systems.

• Identify process bottlenecks and propose actionable enhancements.

• Assist with the implementation, enhancement, and evaluation of enterprise applications and software.

• Monitor tasks, milestones, issues, and vendor commitments; identify delays and obstacles.

• Coordinate requirements reviews, testing phases, and business-readiness initiatives.

• Maintain the inventory of applications and track contract renewals and portfolio updates.

• Develop and update user guides, FAQs, and role-specific training resources.

• Aid users in comprehending application changes and embracing new features and workflows.

• Analyze support trends, user feedback, and adoption metrics to uncover recurring issues and areas for improvement.

• Assist in the evaluation and testing of automation and enterprise AI capabilities in line with governance requirements.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent hands-on experience.

• Practical experience in supporting or managing enterprise SaaS applications.

• Proficient in gathering business requirements, documenting processes, and aiding in system implementations or enhancements.

• Capability to troubleshoot application issues and collaborate with technical teams and vendors for resolutions.

• Excellent communication, facilitation, and documentation abilities, including the skill to explain system processes to non-technical users.

• Proficient in prioritizing competing requests, completing assigned tasks, and appropriately escalating issues.

• Experience in supporting user training, testing, and facilitating change adoption.

• Background in professional services, construction, legal operations, or another process-intensive sector.

• Familiarity with tools such as Procore, Ironclad, Microsoft Copilot & Copilot Agents, Workday, DocuSign, Formstack, Fellow, GetGuru, or Power BI.

• Exposure to APIs, integrations, workflow automation, enterprise AI, or reporting tools.

• Relevant certifications in applications or platforms.

🏝️ Benefits

• Medical

• Dental Insurance

• Vision Insurance

• 401(k)

• 401(k) Matching

• Paid Time Off

• Paid Holidays

• Short and long-term disability

• Employee Assistance Program