Enterprise Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategic management of clients and stakeholders.

• Executive Partnership: Collaborate directly with Coastal Leadership to oversee essential client relationships with Key Stakeholders and Steering Committee Members.

• Relationship Ownership: Act as the primary relationship steward for designated enterprise clients and programs.

• Operating Models: Develop and sustain effective engagement and operating models tailored to diverse stakeholder groups.

• Account Growth: Offer strategic guidance to enhance Coastal Cloud's presence across 1–2 key clients or programs.

• Executive Reporting: Deliver impactful project and program updates to a variety of stakeholders across multiple executive platforms.

• Enterprise Program Delivery & Governance.

• Multi-Cloud Ecosystems: Manage several complex workstreams simultaneously within a multi-cloud setting.

• Delivery Planning: Create thorough project delivery plans, monitoring progress, critical paths, and significant milestones.

• Cross-Project Dependencies: Actively oversee cross-project dependencies and represent your programs in various corporate cross-project discussions.

• Risk & Issue Mitigation: Proactively identify, monitor, and address critical risks and issues affecting large-scale project execution.

• Financial & Metric Accountability: Ensure precise forecasting, maintain optimal program profitability, and manage essential performance metrics to lead programs to successful outcomes.

• Contractual Support: Work closely with Engagement Managers and Directors to pinpoint escalation points, resolve project challenges, and aid in the development of scopes of work (SOWs) or other contract-related documents.

• Team Leadership & Delivery Excellence.

• Team Management: Supervise and lead internal and client teams throughout the program, overseeing a team size of 10+ members, including other Project Managers.

• Mentorship: Offer real-time mentorship, guidance, and professional development to program team members and Project Managers.

• Agile Methodology: Assist delivery teams with estimation techniques, sprint planning, and performance tracking.

• Process Accountability: Ensure project teams are strictly accountable for following company and Software Development Life Cycle (SDLC) protocols, methodologies, and tools.

⛳️ Requirements

• Enterprise Leadership: A minimum of 3 years of experience as a Program Manager or in an enterprise project environment leading large-scale technology implementations.

• PMO Background: Over 10 years of dedicated experience in a Project Management Office (PMO).

• Consulting Expertise: At least 5 years of experience in a professional consulting environment.

• Financial Scope: Demonstrated ability to manage large-scale programs with budgets exceeding $2M annually.

• Salesforce Expertise: Practical experience overseeing Salesforce project implementations.

• Team Scale: Proven experience managing teams of 10+ members, including sub-project managers.

• Technical Literacy: Strong technical background in software development, testing, automation, DevOps, CI/CD, and Quality Control processes.

• Strategic Leadership: Skilled in sustaining critical executive client relationships, driving strategic decisions, and providing insightful leadership.

• Tools Proficiencies: Proficient in modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the ability to quickly adapt to new systems.

• Problem Solving: Outstanding troubleshooting, risk management, and collaborative problem-solving abilities.

• Communication: Exceptional written and verbal communication skills.

• Must possess full-time, permanent US work authorization.

• Willingness to travel up to 50% to client locations as necessary.

🏝️ Benefits

• Flexible working hours with a focus on maintaining a life-work balance (in that order!).

• Options for remote work; company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as needed to client sites.

• Unlimited Paid Time Off (RTO), 401K with Company Match, and comprehensive Medical, Vision, & Dental coverage.

• Competitive opportunities for quarterly bonuses.

• Reimbursements for continuing education and certifications, particularly within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture! We prioritize transparency, support, flexibility, growth, teamwork, fun, and much more.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings to unite the company, along with an open-door leadership policy offering access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career support and guidance.

• A commitment to trust, transparency, and respect at all levels of the company.