Enterprise Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and advice to enterprise clients throughout the onboarding, adoption, advocacy, and renewal processes.

• Manage customer relationships post-sale and ensure the successful implementation of Samsara’s IoT solutions.

• Assist enterprise clients in deploying and adopting IoT solutions for fleets and industrial assets.

• Establish customer relationships and articulate Samsara’s system to both executives and everyday users.

• Collaborate across departments including Sales, Support, Sales Engineering, and Product.

• Ensure that customers enhance operational safety, efficiency, and sustainability using Samsara’s IoT platform.

• Oversee technology deployments for large-scale customers to expedite time to value.

• Develop launch plans and product usage roadmaps.

• Monitor implementation progress, participation, product adoption, and account health.

• Conduct training sessions and showcase Samsara’s technology across various use cases.

• Address customer challenges and issues effectively.

• Advocate for and instill Samsara’s cultural values as the company expands globally.

⛳️ Requirements

• Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.

• Preference for candidates with Enterprise SaaS experience.

• Strong skills in priority management and high emotional intelligence.

• Experience in supporting or working with technical products.

• Excellent problem-solving and project management skills are essential.

• Outstanding consultative skills with experience in end-to-end system implementations.

• Demonstrated ability to build trust and communicate effectively with executives, Product and Engineering senior management, and software users.

• Initiative and capability to thrive in a fast-paced, dynamic environment.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited 4-year institution.

• Willingness to travel up to 25% of the time.

• Experience serving a large and complex B2B SaaS customer base is a plus.

🏝️ Benefits

• Performance-based bonus or variable pay.

• Equity opportunities for eligible positions.

• Flexible, employee-led remote work model.

• Professional development stipend offered.

• Comprehensive health insurance plans available.

• Parental leave provisions.

• Flexible working arrangements.

• Support for remote work initiatives.