Enterprise Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate customers in enhancing the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform.

• Oversee the deployment of Samsara technology for large-scale enterprise clients.

• Develop launch strategies and roadmaps to boost product usage.

• Monitor implementation progress, engagement, product adoption, and account health.

• Conduct training sessions and showcase Samsara technology to executives and daily users.

• Address customer challenges across various use cases.

• Manage multiple customer interactions simultaneously.

• Work collaboratively across departments including Sales, Support, Sales Engineering, and Product.

• Mentor the broader Customer Success and Support teams.

• Articulate the capabilities of the Samsara platform to customers.

• Advocate for and integrate Samsara’s cultural principles.

⛳️ Requirements

• A minimum of 6 years of experience in a senior role within Customer Success, account management, or strategic consulting.

• Background in supporting or working with technical products.

• Strong skills in priority management and emotional intelligence.

• Solutions-oriented mindset with exceptional problem-solving capabilities.

• Excellent consultative abilities and experience in comprehensive system implementations.

• Demonstrated success in building trust and communicating effectively with executives, Product and Engineering leaders, and software users.

• Initiative and adaptability in a dynamic, fast-paced environment.

• Diplomacy, tact, and composure under pressure while resolving customer issues.

• Bachelor’s degree from an accredited four-year institution.

• Experience in enterprise SaaS is preferred.

• Ideal candidates will have experience in serving and supporting large-scale business solutions for Fortune 500 companies.

• Availability to work during ET/CT hours.

• Willingness and capacity to travel to customer sites up to 10% of the time, which may include overnight stays.

• Residency in the United States, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity opportunities for eligible roles.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation above market standards.

• Flexible working arrangements.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the recruitment process.