Enterprise Customer Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Leading customer escalations across all regions while providing regular updates to the customer base regarding resolution timelines and paths.

• Collaborating with Collibra developers, product managers, and other specialists to address complex product issues related to Collibra and associated third-party products.

• Delivering structured training on technical subjects and new features through training sessions and contributing to the knowledge base.

• Utilizing and advocating for an understanding of advanced technologies, best practices, and user requirements to develop and suggest innovative solutions.

• Participating in on-call rotations as necessary to ensure urgent issues are resolved promptly.

• Overseeing and executing a variety of tasks as a technical leader within the Global Support organization.

⛳️ Requirements

• A Bachelor’s degree or equivalent relevant experience is mandatory.

• You must possess work authorization to be employed in Australia.

• Experience: A minimum of 5 years of relevant technical support experience in the industry.

• Practical experience with Data Quality, Data Pipeline, Data Orchestration, and/or Job Control tools is required.

• At least 2 years of experience with cloud platforms, network-based API integration (REST/JSON), and deployment automation is essential.

• Essential: Hands-on experience with Linux, along with familiarity with relational and non-relational databases/data sources.

🏝️ Benefits

• Collibra acknowledges and appreciates that everyone has unique needs, interests, and life goals. Our benefits program is designed with flexibility to support you and your loved ones through a variety of circumstances and life events. These adaptable offerings are built on a foundation of competitive compensation, health coverage, and time off. Discover more about Collibra’s benefits. We foster inclusion and belonging through our onboarding, meetings, connections, engagement, and communication. Learn more about diversity, equity, and inclusion initiatives at Collibra. At Collibra, we proudly maintain our status as an equal opportunity employer. We recognize that cultivating a world-class culture and employee experience relies heavily on our hiring practices and our commitment to creating a workplace that celebrates diversity. Therefore, we welcome qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Should you require accommodations, please inform us by completing our Accommodations for Applicants form.