Enterprise Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist with the onboarding, training, implementation, and follow-up processes for Enterprise clients in the Philippines.

• Track usage and engagement metrics, identifying accounts that require support or intervention.

• Maintain consistent communication with customers to enhance adoption, satisfaction, and resolve issues.

• Create customer updates, usage reports, success materials, and internal notes for account management.

• Collaborate with the Customer Success Manager and Sales team on renewals, account strategies, and growth opportunities.

• Work with internal teams to address customer issues promptly and professionally.

• Assist in delivering webinars, training sessions, and customer communications aimed at enhancing usage and value.

• Ensure accurate tracking of customer records, actions, and follow-ups.

⛳️ Requirements

• Background in customer support, customer success, client services, sales support, or account coordination.

• Excellent organizational skills and effective follow-through.

• Proficient written and verbal communication abilities.

• Capability to work with data, reports, and customer records with precision.

• Strong customer service orientation and attention to detail.

• Ability to handle multiple tasks and meet deadlines efficiently.

• Proficient in written and spoken English.

• Experience in education, publishing, digital learning, EdTech, or SaaS is a plus.

• Familiarity with CRM systems, usage dashboards, or customer reporting tools is an advantage.

• Ability to assist in webinars, training sessions, or customer presentations is desirable.

• Knowledge of the higher education market in the Philippines is beneficial.

🏝️ Benefits

• Enjoy meeting-free Friday afternoons for focused work and professional growth.

• Comprehensive benefits package.