Enterprise Customer Success, Online Adult & Career Education

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Assesses customer needs and connects them with suitable Pearson solutions.

• Facilitates effective customer onboarding, sets up digital access, provides orientation for user experience, and ensures proper student usage of Pearson products.

• Responsible for empowering instructors with essential skills, resources, ongoing training, and support.

• Leverages reports and data to analyze and expand market share, prioritize initiatives, and make informed decisions affecting accounts within their territory.

• Applies critical thinking to tailor solutions that align with evolving customer strategies and specific territory needs.

• Works collaboratively with internal stakeholders (Services, Marketing, and Account Management) to track sales growth and enhance quality assurance.

• Shows dedication to continuous teaching and learning while promoting diversity, equity, and inclusion.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Experience in customer-facing roles such as personalized customer success, customer service, account management, or corporate training.

• Must have experience in one of the following areas: Edtech, Customer Success, Higher Education, or Sales.

• MUST RESIDE IN THE MIDWEST OR WESTERN US REGIONS.

🏝️ Benefits

• This position qualifies for Pearson’s annual incentive program.