Enterprise Customer Success Manager, Korean Speaking

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish and nurture robust, long-term relationships with enterprise clients, serving as the main point of contact following the sale.

• Facilitate the successful onboarding of new clients by overseeing implementation timelines, training sessions, and adoption strategies. Collaborate with clients to ensure they maximize the value of our solutions.

• Promote product adoption and usage by understanding client objectives, sharing best practices, and aligning product features with business goals.

• Serve as an advocate for the customer, voicing their needs internally and collaborating closely with Product, Support, and Sales teams to influence product development and address issues.

• Manage the customer renewal process by proactively identifying and addressing risks, leading renewal discussions, and ensuring high levels of customer satisfaction and retention.

• Spot opportunities for upselling and cross-selling within assigned client accounts and cooperate with Account Managers to finalize deals.

• Track and assess key metrics related to customer health, taking proactive measures on potential risks or areas needing improvement.

• Conduct regular strategic reviews with assigned clients, offering insights into their usage, showcasing ROI, and aligning with their future objectives.

• Provide customer training sessions and enablement resources to ensure sustained product success.

• Cultivate multi-threaded relationships across customer organizations to ensure widespread engagement and product adoption.

• Monitor, evaluate, and enhance leading indicators of customer relationship health, such as product usage, engagement metrics, NPS, and Customer Satisfaction.

⛳️ Requirements

• Over 5 years of experience in a B2B customer-facing role, ideally in Customer Success or Account Management.

• Strong comprehension of Customer Success frameworks and lifecycle management.

• Proven track record of driving customer adoption, retention, and expansion.

• Familiarity with HubSpot.

• Experience with ChurnZero or comparable Customer Success software.

• Background in subscription renewal management.

• Exceptional attention to detail and organizational capabilities.

• Proficiency in building and managing high-level customer relationships.

• Willingness to engage deeply and understand intricate technical details of the product.

• Capability to have high-stakes discussions with diverse stakeholders.

• Experience in the cybersecurity sector is a plus.

🏝️ Benefits

• This is a remote position. Work from anywhere!

• Collaborate with an innovative team where fresh ideas are encouraged, experience is respected, and talent is nurtured.

• Competitive salary.

• Opportunities for career advancement.

• Flexible paid time off.

• Laptop reimbursement.

• Continuous training and development opportunities.