Enterprise Customer Success Manager – Federal

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• **Your Responsibilities:**

• Overseeing all post-sales activities for Invicti's clients by fostering strong relationships, demonstrating product expertise, and executing effective planning.

• Serving as the customer advocate.

• Collaborating cross-functionally with teams in Sales, Marketing, Product, Engineering, and Development to ensure consistent and impactful customer messaging across all initiatives.

• Maintaining long-term partnerships by autonomously renewing and expanding successful client relationships.

• Achieving quarterly targets related to customer retention, price adjustments, and upselling strategies.

• Establishing and managing customer adoption, training, and the development of best practices to consistently enhance value and ROI for clients.

• Conducting Quarterly Business Reviews to promote favorable customer outcomes.

• Performing independent data analysis to uncover insights that inform client recommendations.

• Monitoring accounts to pinpoint churn risks and proactively addressing those risks.

⛳️ Requirements

• **Qualifications Required:**

• At least 2-3 years of experience in a Customer Success, Account Management, or SaaS Sales position.

• 2-3 years of experience collaborating with the US Federal Government.

• Proven ability to build and maintain relationships with clients.

• Knowledge of managing customer renewals and upsells.

• Strong skills in presentation, meeting facilitation, and written communication.

• Excellent time management and organizational abilities, capable of tracking multiple details simultaneously.

• A desire to thrive in a dynamic startup environment where your insights are valued in shaping offerings and client interactions.

• Openness to travel to customer sites.

🏝️ Benefits

• **Why Choose Invicti:**

• **Your Health & Wellness is Important:**

• Health Insurance: We prioritize the well-being of our team beyond the workplace. We fully cover employee health care, vision, and dental premiums. For dependents, we contribute 75% towards health care and 50% towards vision/dental premiums, ensuring you and your family remain in optimal health. Coverage starts on your first day.

• Employee Assistance Program: Access to 24/7 emotional support counseling, life coaching, dependent care, elder care, financial and legal support, wellness coaching, new parent assistance, and more.

• Parental Leave: 16 weeks of paid leave for birthing parent recovery and 4 weeks of paid leave for non-birthing/bonding parents.

• 401(k) Savings Plan: Company matches 50% up to 6%, with 100% annual cliff vesting.

• **We Appreciate Work-Life Balance:**

• Remote Working: Flexibility to work remotely from Washington, DC.

• Discretionary Time Off: Enjoy a flexible vacation schedule without waiting for accrued time off.

• Quarterly Thrive-Wellness Days: An additional vacation day each quarter for the entire company to pause normal activities and refresh.

• Volunteerism Time Off: 5 days of paid time off annually to engage in volunteer activities of your choice.

• **We Value You:**

• Employee Recognition: Continuous acknowledgment and rewards in a culture that emphasizes personal and professional growth.

• At Invicti, our people are the foundation of our success. Our Total Rewards approach is tailored to attract, support, and develop exceptional talent through a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and growth. We adopt a global, flexible strategy that aligns with our business goals and values while responding to regional requirements. Ultimately, we are dedicated to transparency and ensuring our employees comprehend how we invest in their success and well-being.

• As we operate in a rapidly evolving industry, this role may change with the business. While primary responsibilities are outlined above, tasks may evolve over time to meet operational needs and support both team success and your professional development.

• Invicti champions diversity and individuality in all forms. Discrimination has no place here—regardless of race, religion, gender, age, ability, sexual orientation, or any other unique aspect. We strive to create an environment where everyone feels valued and included. Join us in shaping the future of our industry, just as you are.