Enterprise Customer Success Manager, CSM

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture trusted-advisor relationships with district leaders, administrators, and educators in key accounts.

• Advise customers on best practices for AI-enhanced student success, MTSS, absenteeism reduction, and mathematics proficiency.

• Examine customer adoption trends, usage patterns, and student outcomes to deliver data-informed recommendations.

• Recognize upselling and cross-selling opportunities that align with district objectives.

• Execute proactive retention strategies to reduce churn and enhance GDR and NDR.

• Serve as the customer advocate and work closely with product and engineering teams on feature requests and integrations.

• Create Joint Success Plans that align with district objectives, curriculum approaches, and intervention programs.

• Facilitate training sessions, webinars, and workshops for educators and administrators.

⛳️ Requirements

• Bachelor’s or Master’s degree in Business, Computer Science, or a related discipline.

• Over 5 years of experience in customer success, management consulting, technology consulting, or a consultative SaaS technology position.

• Proficient in navigating complex enterprise sales environments with various priorities and stakeholders.

• Strong analytical and problem-solving abilities.

• Outstanding communication and interpersonal skills, including the ability to influence executive stakeholders.

• Proven track record in managing and expanding customer accounts while driving GDR and NDR.

• Experience in implementing production technology solutions, leading change management, and advocating for successful outcomes.

• A genuine passion for K-12 education and enhancing student outcomes through AI-driven solutions.

• Experience in a startup environment is advantageous.

• MBA is preferred.

• Unable to sponsor or transfer work authorization.

🏝️ Benefits

• Equity

• Flexible vacation, particularly during school holiday periods.

• Technology stipend.

• Flexible remote work options.

• Competitive compensation and benefits package.