Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States, +17 more locations.

📋 Description

• Serve as the primary liaison for enterprise clients.

• Advise customers on optimal engagement with Unit21 according to their current and future requirements.

• Cultivate extensive and robust relationships with customers to comprehend their success metrics.

• Articulate the value that Unit21 brings to clients' businesses.

• Ensure continued business retention from existing customers.

• Foster upsell and cross-sell opportunities by recognizing new use cases and challenges in customers’ fraud and AML processes.

• Take ownership of net revenue retention for the designated portfolio of clients.

• Represent customer interests within the organization.

• Provide data-driven insights regarding customer trends and feedback to the team.

⛳️ Requirements

• A minimum of 5 years of experience in customer-facing roles emphasizing retention, growth, and account strategy development.

• Proven experience in managing intricate retention and cross-selling initiatives.

• Capability to lead negotiations for accounts generating $200k+ in annual recurring revenue (ARR).

• Proficient in working autonomously and collaboratively within a small team in a fast-paced environment.

• Ability to quickly alternate between strategy development and execution while managing multiple concurrent projects.

• Skilled in demonstrating the product to new users.

• Competent in conducting executive business reviews.

• Experience in refining an AI Agent.

• Ability to consolidate product feedback across various teams.

• Willingness to travel for on-site customer visits as necessary.

• Capable of building enduring relationships with both internal and external stakeholders.

• Possess a process-oriented mindset with the ability to identify recurring trends and enhance existing processes.

• Exceptional project management and organizational abilities.

• Strong work ethic and a sense of ownership.

• Eagerness to develop a deep understanding of the product and customer-business dynamics.

• Must reside in Arizona, California, Colorado, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Washington, or Canada.

🏝️ Benefits

• Competitive salary.

• Pre-IPO equity.

• 100% company-covered medical, dental, and vision insurance for employees.

• Unlimited paid time off and generous leave policies.

• 401(k) plan.

• Learning and development stipend.

• Support for home office setup.

• An inclusive culture that emphasizes ownership, impact, innovation, and growth.