Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate account growth and enhance revenue opportunities.

• Ensure customer retention and satisfaction.

• Act as a proactive relationship manager.

• Represent the customer’s voice to foster product innovation.

⛳️ Requirements

• Over 5 years of experience in enterprise B2B SaaS customer success management, handling a portfolio exceeding $500K in ARR.

• Experience in the property management or PropTech sector, with a solid grasp of multifamily and commercial real estate operations.

• Demonstrated success in achieving net revenue retention rates above 110% through effective expansion and renewal strategies.

• Experience managing executive relationships with enterprise Directors and VP-level stakeholders.

• Skilled in managing implementation and onboarding programs for technical software deployments across multi-site portfolios.

🏝️ Benefits

• Health insurance coverage.

• Opportunities for professional development.