Enterprise Customer Success Manager – 18 Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and implement customer success strategies that enhance satisfaction, onboarding, retention, and revenue growth.

• Collaborate with cross-functional teams to ensure customer success initiatives align with overall business goals.

• Serve as a primary advocate for customers within the organization.

• Keep abreast of industry trends and offer customers strategic recommendations.

• Analyze customer performance metrics and create detailed reports for internal stakeholders.

• Utilize data-driven insights to uncover opportunities for continuous improvement and innovation.

• Execute strategies aimed at enhancing customer retention and addressing factors contributing to churn.

• Identify and monitor cross-sell and upsell opportunities within the current customer base.

• Collaborate with Sales and Marketing to devise and implement customer expansion strategies.

• Provide mentorship and support to junior team members.

• Foster a culture of continuous learning, collaboration, and excellence within the team.

⛳️ Requirements

• Experience advocating for customers at an executive level within an organization.

• Proven history of driving customer growth through effective cross-sell and upsell initiatives.

• Demonstrated ability to collaborate across departments to achieve overall business success.

• Experience with SaaS products in the technology sector.

• College or university degree, or equivalent work experience (preferred).

• Strong data analytics skills to drive insights and enhancements (preferred).

• Ability to provide strategic recommendations based on industry insights (preferred).

• Previous experience or certifications in customer success or support (preferred).

• Legally eligible to work in Canada.

• Willingness to work on an 18-month fixed-term contract.

• Successful completion of a background check.

🏝️ Benefits

• 32 days of paid time off annually.

• Company-paid benefits starting from day one.

• Remote-friendly with supportive flexible work arrangements.

• Work-from-home allowance.

• Professional development budget.